Patient Concierge

Do you Believe in First Class Medicine and World Class Patient Experiences?

Kansas City Foot and Ankle and Heel Pain Center of Kansas City is Hiring

Unlike typical medical offices, Kansas City Foot and Ankle and the Heel Pain Center of Kansas City mixes a fast-paced, high-performance culture and leading edge technology with a warm and caring environment. Our Core values focus on what we know are the two driving factors to our success; the employee experience and the patient experience. We believe that engaged, happy employees create delighted and happy patients.

The Patient Concierge is responsible for the in room check out process that includes, scheduling follow up visits, processing payment transactions, asking about patient experience and for a review, and dispensing OTC products per doctors order.  Additional responsibilities include answering incoming phone calls and assisting the back-desk operations as appropriate.

 

Essential Functions:

  • Create a world-class experience for each patient you interact with.
  • Complete the check-out process for each patient. This includes, scheduling follow-up appointments, collecting payment, processing payment transactions, asking about patient experience and for a review, and dispensing OTC products.
  • Send review requests to happy patients and track review volume through My Local Beacon.
  • Answer incoming phone calls to ensure no call is missed or rings more than 3 times.
  • Support front and back desk operations as appropriate, this includes scanning and attaching patient documents to EMR.
  • Maintain efficient and responsive patient flow, ensure the charts in the check-out rack take priority to ensure a timely and excellent patient experience
  • Post charges in Traknet EMR
  • Track payments on daily payment log
  • Serves as liaison to billing office with patient billing concerns
  • Take / make patient collection calls and obtain payment over phone
  • Manages special assignments from practice owner and COO
  • Fax MRI orders and Dr. referrals
  • Assimilate and distribute lab reports and doctor’s reports to the appropriate doctor
  • Scanning labs and reports into patient charts on the day of the patient appointment

 

Work Environment and Physical Requirements:

  • Sitting and standing for long periods of time
  • Using telephone frequently
  • Using computer frequently
  • Bending, lifting (less than 50 pounds)
  • Walking frequently

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